Frequently asked questions

No. Peppies is a direct shop — browse the catalog, add items to your cart, and check out. There's no account, questionnaire, or consultation required. You'll receive an order confirmation by email with everything you need to complete payment, and our support team is available if you have questions at any point.

Yes, as long as your order hasn't shipped yet. Contact us as soon as possible with your order reference and we'll update the items, change the address, or cancel and refund it. Once an order has been dispatched it falls under our standard Returns & Refunds policy.

You'll get an email confirmation when your order is placed and again when it ships, with tracking included. If anything needs attention — for example a payment that didn't arrive — our support team will reach out. You can also message us anytime for an update.

You can pay by card (Visa, Mastercard and more) or with cryptocurrency — Bitcoin (BTC) or stablecoins (USDT/USDC). For crypto, you'll be shown a wallet address and QR code for the exact amount due. See the Payment Methods page for full details on how each option works.

Your order is confirmed as soon as payment is received. For card payments that's immediate; for crypto it's once the payment is seen on the network. There are no subscriptions, no hidden fees, and no recurring charges — you pay once, per order.

Yes. Crypto payments settle on-chain directly from your own wallet, so no card details are stored with us. If a payment is ever under- or over-sent, just contact support with your order reference and we'll reconcile it for you.

Discreet, unbranded packaging. Orders ship within 1–2 business days once payment is confirmed, with tracking provided. Orders confirmed before our daily cut-off on a business day are dispatched the same business day; orders confirmed on weekends or holidays go out the next business day.

Yes. A tracking number is emailed to you the moment your order is dispatched so you can follow it all the way to delivery. If your tracking hasn't updated or a shipment is delayed, contact us and we'll help chase it up.

Always. Orders ship in plain, unbranded packaging with no indication of the contents on the outside. Where appropriate we use insulated packaging to protect the products in transit.

Every batch is verified by HPLC to confirm purity above 99% and by mass spectrometry to confirm the compound's identity. We verify each batch before it's listed, and a certificate of analysis is available on request for any product.

Yes — each batch is independently tested by a third-party laboratory for both purity and identity. We publish results to our Lab Results page and can send the matching COA for your specific product and batch number on request.

Yes. Everything is 100% synthetically manufactured through chemical synthesis, with no animal-derived ingredients — no porcine, bovine, or gelatin components — and no animal testing at any stage.

Store lyophilized (freeze-dried) peptides refrigerated at 2–8°C in cool, dry conditions away from light. For longer-term storage, many peptides can be kept frozen. Bacteriostatic water is stored at room temperature. This is general laboratory-handling information for research use only.

Bring the vial and bacteriostatic water to room temperature, wipe the stoppers with an alcohol swab, then draw the required water and inject it slowly down the inside wall of the vial. Don't shake — swirl gently until the solution is clear. Our Peptide Calculator works out exactly how much water and how many units to draw.

Sealed lyophilized peptides are generally stable for around 12–24 months when stored correctly. Once reconstituted, they're typically used within about 30 days when kept refrigerated. Avoid repeated freeze-thaw cycles, which can degrade the peptide.

All products are sold strictly for in-vitro laboratory and research purposes. They are not drugs, supplements, foods, or cosmetics, they are not for human or animal consumption, and we do not provide medical, dosing, or usage guidance of any kind. Responsibility for lawful and appropriate handling rests with the purchaser.

You must be at least 18 years old and acquiring these materials for legitimate research purposes. By placing an order you confirm both of these, as set out in our Terms of Service and Disclaimer.