Shipping Policy

Orders are processed once payment is confirmed. Orders confirmed before our daily cut-off on a business day are dispatched the same business day; orders confirmed on weekends or holidays are dispatched the next business day.

You'll receive an email confirmation as soon as your order is placed, and a second email with tracking once it ships. If we ever need to clarify something before dispatch — for example a payment that hasn't arrived — our support team will get in touch first.

Shipments are sent via a tracked courier in discreet, unbranded packaging. A tracking number is emailed to you as soon as your order is dispatched so you can follow it all the way to delivery.

Every parcel is packed to protect the products in transit, and nothing on the outside indicates the contents. If a parcel arrives with visible external damage, photograph it before opening and contact us so we can help.

Most deliveries arrive within a few business days once dispatched. Delivery times vary by destination and are estimates rather than guarantees, since final delivery is handled by the courier.

If you need an order by a particular date, contact us before ordering and we'll tell you what's realistic for your destination. Customs handling, weather, and courier backlogs can occasionally add time beyond our control.

Lyophilized (freeze-dried) peptide powders are stable at room temperature for several days during transit and should be refrigerated on arrival. Bacteriostatic water is stored at room temperature, and insulated packaging is used where appropriate.

As soon as your order arrives, move lyophilized products to refrigeration and keep them cool, dry, and away from light. Brief exposure to ambient temperatures during shipping does not compromise stability.

Please make sure your shipping address is complete and correct at checkout. Packages returned to us because of an incorrect or incomplete address may require an additional shipping charge to re-send.

We're unable to reroute a parcel once it has been handed to the courier, so it's worth double-checking your details before you place the order.

If your tracking hasn't updated or your shipment is delayed, contact support@trypeppies.com with your order reference and we'll help resolve it.

We'll work with the courier on your behalf to locate the parcel and arrange a resolution, whether that's continued tracking, a replacement, or a refund where appropriate.